Frequently asked questions to help you buy a voucher, a gift box or an item - FLEUR DE LOIRE
Quels sont les modes de retrait de mon bon cadeau ?
Vous pouvez retirer votre bon cadeau par e-mail, courrier ou directement à la réception de FLEUR DE LOIRE. L'envoi par courrier est effectué à la date de votre choix, avec un délai de réception de 48h minimum en France. Pour un retrait sur place, privilégiez les horaires entre midi et 14h ou entre 18h et 20h, en dehors des heures d'arrivée et de départ des clients.
Existent-ils des bons cadeaux personnalisables ?
Nous ne proposons pas de bons cadeaux personnalisables. Découvrez nos coffrets variés pour des expériences uniques. Pour toute demande spécifique, contactez notre service de réservation à reservation@fleurdeloire.com ou au +33(0)2.46.68.01.36. FLEUR DE LOIRE.
Quels sont les modes de retrait de mon bon cadeau ?
Vous pouvez retirer votre bon cadeau par e-mail, courrier ou directement à la réception de FLEUR DE LOIRE. Pour un envoi par courrier, l'envoi se fait à la date de votre choix, avec un délai de réception minimum de 48h après confirmation d'expédition en France. Le retrait sur place est possible à tout moment, idéalement en dehors des heures d'arrivée et de départ de l'hôtel.
Existent-ils des bons cadeaux personnalisables ?
FLEUR DE LOIRE ne propose pas de bons cadeaux personnalisables. Nos coffrets sont conçus pour offrir des expériences variées et uniques. Pour toute demande spécifique, contactez notre service de réservation à reservation@fleurdeloire.com ou au +33(0)2.46.68.01.36.
Are gift boxes sent immediately after purchase?
Your FLEUR DE LOIRE gift box is sent immediately after purchase in digital format. A gift pouch version can also be sent to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. These boxes are also available for purchase directly at the FLEUR DE LOIRE establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift box delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at FLEUR DE LOIRE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at FLEUR DE LOIRE when placing your order.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be customized according to your wishes, with the possibility of offering a gastronomic or wellness experience in the heart of the Loire Valley, at FLEUR DE LOIRE.
How do I create a group fund and invite people?
To create a kitty and offer a FLEUR DE LOIRE gift box, select the dedicated option during your purchase. You can then invite participants by email or via a shareable link. Participants can contribute to the purchase of a gift box for a stay or a gourmet dinner at our FLEUR DE LOIRE establishment.
How can I choose the amount for a gift card?
FLEUR DE LOIRE gift boxes offer pre-set amounts to make your choice easier. You can select the option that fits your budget from the various gastronomic and stay experiences offered.
How can I log in to my account?
To access your account on our FLEUR DE LOIRE website, use your email address and password on the login page. If you have forgotten your password, you can reset it using the dedicated option.
How can I empty my cart?
To empty your cart on our FLEUR DE LOIRE website, go to the top right corner of the page, click on the cart icon, then click the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple Fleur de Loire gift boxes at the same time. They will all be included in your order and you can give them to multiple people.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our FLEUR DE LOIRE website.
How do I purchase or give a gift box?
To offer a Fleur de Loire gift box, select the box of your choice, add it to your cart, and personalize it with a message before finalizing your order. You will immediately receive a digital box, and a gift envelope version will be sent to your home if you wish. The lucky recipient can then book their dates directly with the Fleur de Loire establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with the Fleur de Loire gift boxes, the recipient can choose from different experiences, such as stays in our five-star hotel, gastronomic dinners, or cooking classes with our chefs, in the heart of the Loire Valley. They can thus fully enjoy the art of hospitality signed by Christophe Hay at Fleur de Loire.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the conditions of the FLEUR DE LOIRE establishment. You can reserve your dates with the establishment and enjoy your gift box according to availability.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours at FLEUR DE LOIRE.
Is the gift box customer service reachable by phone?
FLEUR DE LOIRE's customer service is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account on our FLEUR DE LOIRE website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment FLEUR DE LOIRE.
Is there a dedicated customer service for gift boxes?
A dedicated customer service is available for any questions regarding your FLEUR DE LOIRE gift box. You can reach us by phone, email, or through our online form to get help and information.
Is there a dedicated FAQ for gift boxes?
You will find all the necessary information to use your FLEUR DE LOIRE gift box in this FAQ, including its validity and the services included.
Is spa access included in my gift box?
Access to the spa is not mentioned in the options of your gift box. For a well-being experience, we invite you to discover our Discovery Stay gift box, which includes a moment of sweetness in the heart of the Loire Valley. Enjoy your stay at our FLEUR DE LOIRE establishment.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Fleur de Loire gift box has access to the same services as other customers, subject to the establishment's conditions and availability. They can thus fully enjoy the gastronomic and wellness experience offered by Fleur de Loire.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying information booklet. You will find all the necessary information to fully enjoy your experience at FLEUR DE LOIRE.
Is parking included in my gift box?
Parking is not included in the FLEUR DE LOIRE gift boxes. Please check the establishment's conditions to confirm.
Is breakfast included in my gift box?
Breakfast is not included in the FLEUR DE LOIRE gift boxes. To enjoy a complete experience, you can choose to stay at our five-star hotel, where you can savor a refined breakfast as an extra.
Is special attention given to the recipient of a gift box?
As a recipient of a Fleur de Loire gift box, you will enjoy special attention during your stay or gastronomic experience. The FLEUR DE LOIRE establishment is committed to offering you an exceptional break, with customized services and personalized welcome.
Is a welcome drink included in my gift box?
Your FLEUR DE LOIRE gift box includes a welcome drink upon your arrival, to allow you to start your experience under the best conditions.
Should we bring towels to the Spa?
The towels are provided by the establishment FLEUR DE LOIRE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple FLEUR DE LOIRE gift boxes for your employees and customize them according to your wishes. Our gift boxes allow you to discover the refined world of FLEUR DE LOIRE, with stays, gourmet dinners, and cooking classes, for a tailor-made experience.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple Fleur de Loire gift boxes and send them directly to your clients, either in digital format or paper version. Digital format is sent immediately, and the gift pouch version is delivered to your home. The boxes can be customized to your liking, and recipients can book their dates directly with the Fleur de Loire establishment.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at FLEUR DE LOIRE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options for unique gift boxes. Stay in our five-star hotel, enjoy gourmet dinners, take cooking classes with our chefs, and more to create memorable experiences. Enjoy the art of hospitality signed by Christophe Hay at FLEUR DE LOIRE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your FLEUR DE LOIRE gift box, provide your order number and the new details. Modifications are possible according to the conditions of your FLEUR DE LOIRE gift box.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your FLEUR DE LOIRE gift box. The terms may vary according to the conditions of use of your box.
How can I contact the store?
For any questions regarding our gift boxes, you can reach us by phone or through our online form available on our website. Our teams are at your disposal to assist you in your choice and provide all the necessary information about our FLEUR DE LOIRE services.
Is there a dress code for the gift box?
Elegant attire is recommended for the gastronomic restaurant Christophe Hay. The conditions of your gift box specify the dress code to be followed during your stay at FLEUR DE LOIRE.
From what age can I get a treatment?
The minimum age to receive a treatment at our FLEUR DE LOIRE establishment depends on the chosen services. Our wellness treatments are available from the age of 16, except for exceptions specified in the specific conditions of each gift set.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. Recipients can book their dates directly with the FLEUR DE LOIRE establishment.
How can one access the hotel from the airport?
To access the FLEUR DE LOIRE hotel from the airport, it is recommended to arrange for personal transportation or to book a taxi. The establishment is located in Blois, right in the heart of the Loire Valley, and offers an exceptional experience in a refined setting.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured in our FLEUR DE LOIRE establishment, a Relais & Châteaux classified in Blois.
Are pets allowed in the establishment?
Les animaux de compagnie sont acceptés à FLEUR DE LOIRE pour un supplément de 40 euros par animal et par nuit. Ils sont admis dans nos restaurants, à condition d'être tenus en laisse et sous votre responsabilité.
Where can I find the menus?
The menus for the gastronomic restaurants Christophe Hay and Amour Blanc are available on the FLEUR DE LOIRE establishment's website. You can view them directly online to discover the culinary offerings of each restaurant.
What are the hours of operation?
The opening hours of the FLEUR DE LOIRE establishment vary depending on the services offered. The gastronomic restaurant Christophe Hay and the Amour Blanc restaurant provide unique culinary experiences, while the five-star hotel allows for exceptional stays. Detailed information is available on the FLEUR DE LOIRE website.
Is there parking available near the establishment?
The FLEUR DE LOIRE establishment has a private parking lot for its clients, located immediately near the hotel. This service is included in your stay and allows you to fully enjoy your experience without any parking concerns.
What are the delivery methods for gift boxes/vouchers?
Fleur de Loire gift boxes can be delivered immediately by email or in a gift pouch to your home. You receive your digital box as soon as you purchase it, and the lucky recipient can book their dates at the Fleur de Loire establishment.
Is postal delivery offered?
We offer postal delivery of our FLEUR DE LOIRE gift boxes. You can choose immediate delivery in digital format or receive a gift pouch version at your home.
In addition to gift boxes, is it possible to order or have items delivered?
At FLEUR DE LOIRE, we offer only gift boxes for stays, gourmet dinners, or cooking classes. Additional items such as pastries or gourmet groceries from the gourmet kiosk are available on-site during your stay or visit.
Is the gift box available in physical format?
Yes, our Fleur de Loire gift boxes are available in physical format. You can also opt for a digital version if you prefer.
Is the box presented in a neat packaging?
Yes, our Fleur de Loire gift boxes are carefully wrapped in an elegant pouch to offer a refined and neat presentation.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a Fleur de Loire gift box in digital version. Delivery by email is immediate, allowing for quick presentation to the recipient.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The box is sent in digital format immediately, and a gift box version can be sent to your home address at FLEUR DE LOIRE.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate delivery in digital format and a gift pouch version at home for an exceptional experience at FLEUR DE LOIRE.
What are the delivery times for gift boxes by mail?
Fleur de Loire gift boxes are shipped within 24 to 48 hours after the order. You will receive an immediate digital version and a gift pouch at your home within 3 to 5 business days. Delivery times may vary depending on your shipping address, but we ensure that your box reaches you quickly so that you can offer it in the best conditions at Fleur de Loire.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are sent immediately in digital format, with a gift pouch version delivered to your home, at our establishment FLEUR DE LOIRE.
Is express delivery available?
The delivery of your FLEUR DE LOIRE gift box is immediate in digital format. You can also opt for a gift pouch version delivered to your home.
How can I track my order?
You can track your order by logging into your account on our website. The terms and conditions of FLEUR DE LOIRE apply to all reservations made with a gift box.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preferences. The box is sent immediately in digital format, and a gift box version can be delivered to your home at FLEUR DE LOIRE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate for the digital version and a few days for the gift pouch version to your home. You will be able to offer an exceptional experience in the heart of the Loire Valley with FLEUR DE LOIRE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your FLEUR DE LOIRE gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your Fleur de Loire gift box depends on the specific conditions of the establishment. You can enjoy this gastronomic and refined experience in the heart of the Loire Valley, between disconnection and tranquility, according to the availability and the rules in force at Fleur de Loire.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the FLEUR DE LOIRE establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment FLEUR DE LOIRE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability conditions of our establishment FLEUR DE LOIRE.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box is specified at the time of booking at our establishment FLEUR DE LOIRE.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the reservation conditions of the FLEUR DE LOIRE establishment.
Can I convert my gift box into a gift card?
Fleur de Loire gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at our Fleur de Loire establishment in Blois.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
FLEUR DE LOIRE offers special gift boxes for events like Valentine's Day, Christmas, or weddings, providing a gastronomic and exceptional experience in the heart of the Loire Valley.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, such as birthdays, weddings, or gatherings with friends. You can offer a moment of exception in the heart of the Loire Valley with our stays at our five-star hotel, gastronomic dinners, cooking classes with our chefs, and much more at FLEUR DE LOIRE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Fleur de Loire gift boxes are official and guaranteed without intermediaries, offering an authentic experience directly from our FLEUR DE LOIRE establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the Fleur de Loire gift boxes are the same as those available on site, namely stays in our five-star hotel, gourmet dinners, cooking classes with our chefs, and wellness experiences. You can offer an exceptional getaway in the heart of the Loire Valley with our personalized FLEUR DE LOIRE gift boxes.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability at the time of booking at our establishment FLEUR DE LOIRE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at FLEUR DE LOIRE.
Is online payment secure?
The online payment for your FLEUR DE LOIRE gift box is secure, with a protected system for your banking data. You thus benefit from the best rate directly from the establishment.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not offered for FLEUR DE LOIRE gift boxes. You can pay for your order by credit card, bank transfer, or PayPal depending on the available options at the time of your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer an exceptional experience in the heart of the Loire Valley, between starred gastronomy and well-being, but they are not specific to a single establishment. Each box allows you to enjoy an overnight stay or a meal at our FLEUR DE LOIRE establishment.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for FLEUR DE LOIRE gift boxes.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You thus benefit from an immediate digital delivery and a gift pouch version at your home for a smooth and secure shopping experience at FLEUR DE LOIRE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of FLEUR DE LOIRE gift boxes.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made for Fleur de Loire gift boxes are secured by a certified provider compliant with PCI DSS standards, thus ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your FLEUR DE LOIRE customer account.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. FLEUR DE LOIRE offers secure payment and immediate sending of your box in digital format.
Can I receive an invoice after my purchase?
Il n'est pas possible de vous fournir une facture pour un coffret cadeau, celui-ci étant considéré comme un moyen de paiement. La TVA n'est applicable qu'une fois les prestations consommées au sein de notre établissement FLEUR DE LOIRE. Le justificatif de paiement obtenu lors de l'achat est toutefois valable pour votre comptabilité.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the FLEUR DE LOIRE establishment.
Can a promotional code be used?
You can use a promotional code when purchasing a gift set from FLEUR DE LOIRE. Make sure to check its validity and usage in the terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and goes directly to the FLEUR DE LOIRE establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the FLEUR DE LOIRE establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will be included with the shipment. Offer a unique experience with FLEUR DE LOIRE.
Can we add options to your gift box offers?
The Fleur de Loire gift boxes in Blois can be customized with various options depending on the chosen box. You can add additional services such as cooking classes or wellness stays to enhance your experience at our Fleur de Loire establishment.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail. You can customize the packaging during your online order to provide an even more refined experience for your loved ones at FLEUR DE LOIRE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your Fleur de Loire gift box with a message to mark a special occasion like a birthday or a wedding. The boxes are available in digital version or gift pouch, and you can choose between different gastronomic and wellness experiences to create a personalized gift.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our FLEUR DE LOIRE establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your FLEUR DE LOIRE paper gift box, a duplicate can be sent to you subject to availability.
Can partially used gift boxes be refunded?
Partially used gift sets cannot be refunded at FLEUR DE LOIRE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a FLEUR DE LOIRE gift box for another of equal or greater value, subject to the establishment's conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The Fleur de Loire gift box is non-refundable and non-exchangeable, as it is a service to which the right of withdrawal does not apply. You can offer an exceptional parenthesis in the heart of the Loire Valley with our stays, gastronomic dinners, and other unique experiences offered by Fleur de Loire.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the purchase conditions. At FLEUR DE LOIRE, these conditions are specified at the time of purchase and on our website.
What should I do if the received box is damaged or contains an error?
If your FLEUR DE LOIRE gift box is damaged or contains an error, a photo of the incident will allow us to process your request quickly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a FLEUR DE LOIRE gift box depend on the general terms and conditions of the box, which are available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the recipient was unable to use the Fleur de Loire gift box before its expiration date, it can no longer be used. We recommend checking the validity conditions at the time of purchase to know any possible extension options with FLEUR DE LOIRE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the FLEUR DE LOIRE establishment.
How can I redeem the cashback?
To retrieve the balance of your gift box, you will receive a digital gift certificate or a gift envelope at your home. The beneficiary can then book their dates directly with the FLEUR DE LOIRE establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified at the time of purchase and depend on the reservation conditions at our establishment FLEUR DE LOIRE.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
FLEUR DE LOIRE gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase on our FLEUR DE LOIRE website.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for bookings made with a gift box. You can check the available dates during your booking at our establishment FLEUR DE LOIRE.
Is booking with a gift box subject to availability?
Booking with a Fleur de Loire gift box is subject to the establishment's availability. To fully enjoy your experience, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To regain access to your FLEUR DE LOIRE account, click on the 'Forgot Password' link on the login page. You will receive an email with instructions to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at FLEUR DE LOIRE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the FLEUR DE LOIRE establishment. You can enjoy stays in our five-star hotel, gastronomic dinners, or cooking classes with our chefs.
Can I use my gift box on holidays?
The use of your gift box at FLEUR DE LOIRE may be possible on public holidays, subject to the establishment's availability. We advise you to check the reservation dates when making your request.
Can I freely choose my dates with a gift box?
The reservation dates with a FLEUR DE LOIRE gift box depend on the availability of the establishment. The beneficiary can book their dates directly with the FLEUR DE LOIRE hotel.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the FLEUR DE LOIRE establishment. The five-star hotel and its gourmet restaurants welcome you for an exceptional culinary and wellness experience in the Loire Valley.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible according to the conditions of the FLEUR DE LOIRE establishment.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the conditions of the FLEUR DE LOIRE establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the FLEUR DE LOIRE establishment.
Does my gift box cover the entire service?
Your Fleur de Loire gift box covers the service indicated on your exchange voucher, but any additional supplements or options are at your own expense. Specific conditions are detailed upon reservation at our FLEUR DE LOIRE establishment.
Is my gift box personalized?
Your FLEUR DE LOIRE gift box is personalized with the recipient's name indicated at the time of purchase. It cannot be modified afterwards.
Can my gift box be used all at once?
Your FLEUR DE LOIRE gift box can be used in a single instance. Please refer to the terms and conditions for confirmation of usage terms.
Is my gift box valid in multiple establishments of a group?
Your Fleur de Loire gift box is valid at several partner establishments, including the gastronomic restaurant Christophe Hay, the Amour Blanc restaurant, and for stays at our five-star hotel in Blois. You can enjoy various experiences, such as cooking classes or wellness moments, depending on the chosen box.
Is my gift box valid in only one establishment?
Your Fleur de Loire gift box is valid in several partner establishments, including the gastronomic restaurant Christophe Hay, the Amour Blanc restaurant, and for stays in our five-star hotel in Blois. You can thus fully enjoy the culinary and wellness experience that we offer in our Fleur de Loire establishment.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the FLEUR DE LOIRE establishment.
Can someone else use my gift box?
The Fleur de Loire gift box is personalized and reserved for its recipient. It can only be used by the person indicated on the box. You can book your dates directly with the FLEUR DE LOIRE establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the conditions of the FLEUR DE LOIRE establishment.
Is an ID required upon arrival when using a gift box?
A piece of identification may be requested upon your arrival at the FLEUR DE LOIRE establishment. This request depends on the general terms of the hotel-restaurant, which apply when using your gift box.
Do you accept pets?
The presence of pets depends on the conditions of the FLEUR DE LOIRE establishment. We invite you to check directly with the hotel or restaurant.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The reservation conditions are specific to each gift box and are detailed at the time of purchase, at our FLEUR DE LOIRE establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at FLEUR DE LOIRE. You can make your purchase as a guest.
Is my gift card divisible? Can I use it multiple times?
Your FLEUR DE LOIRE gift check can be used in multiple occasions, depending on availability and the establishment's conditions. You can book your dates directly with the hotel to fully enjoy your experience.
What are the check-in and check-out times?
The arrival and departure times are specified when you book your stay at our establishment FLEUR DE LOIRE.
What services are included in a gift certificate?
The services included in your gift box depend on the chosen offer. You can enjoy stays in our five-star hotel, gourmet dinners in our starred restaurants, cooking classes with our chefs, or moments of well-being in the heart of the Loire Valley, depending on the gift box selected at FLEUR DE LOIRE.
What is the difference between a gift box and a free amount voucher?
A Fleur de Loire gift box offers a choice among predefined experiences, such as a stay or a gourmet dinner, while a voucher with a free amount allows you to pay for a service to the tune of the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to learn about the details of the services offered by FLEUR DE LOIRE.
How do I use a gift box during booking?
Pour réserver votre bon cadeau, contactez la réception de FLEUR DE LOIRE par téléphone au +33(0)2.46.68.01.20 ou par email à reception@fleurdeloire.com dès que vous avez choisi votre date de rendez-vous.
Can the gift box be transferred to a third party?
The Fleur de Loire gift box can be given to another person. You can specify the recipient during the order or customize the box to your liking. Enjoy the art of hospitality signed by Christophe Hay at Fleur de Loire.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a FLEUR DE LOIRE gift box depends on the specific conditions of the establishment. The boxes offer a unique experience in the heart of the Loire Valley, between starred gastronomy and well-being, with various options for stays, gourmet dinners, or cooking classes.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment FLEUR DE LOIRE.
What is the validity period of a gift box?
Votre bon cadeau FLEUR DE LOIRE est valable entre 6 mois et 1 an. Il peut être utilisé sur réservation, selon les disponibilités de l'hôtel, du Spa Sisley et des restaurants Christophe Hay et Amour Blanc. Un rappel vous sera envoyé un mois avant son expiration.
Are children allowed?
FLEUR DE LOIRE welcomes children, but it is advised to check the specific conditions of the establishment for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the FLEUR DE LOIRE establishment.
Is the spa access private?
Access to the spa within our FLEUR DE LOIRE establishment depends on the specific conditions of the chosen gift box. We invite you to check the details of your gift box to know the included services.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, starred dinners, cooking classes, and wellness experiences. Our boxes include nights in our five-star hotel, meals in our gastronomic restaurants Christophe Hay and Amour Blanc, as well as moments of relaxation and discovery. Enjoy the art of hospitality signed Christophe Hay at FLEUR DE LOIRE.